Milwaukee's Daily Magazine Wednesday, Oct. 8, 2008
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In Dining Blogs
Friendly Red Robin earns fat tip
 
By Amy L. Schubert RSS Feed
Food Writer

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More articles by Amy L. Schubert

What is a blog?  For us it is a short blurb that we write when the mood strikes us.  It can be first person, funny or informative. In short, a blog is whatever we want it to be. Published Sept. 8, 2007 at 8:19 a.m.
Tags: red robin, tipping, waiter, waitstaff, waitress, service

For the first time in several months, or perhaps closer to a year, we received service at a restaurant in the Milwaukee area that merited more than a 20 percent tip.

The sad, but perhaps not surprising, thing about this is that it was at a chain burger joint called Red Robin, 7575 Edgerton Ave., Greenfield. I say sad, because we had two pretty decent burgers, fries and beverages for around $25, and we've spent four or five or six times that much at other restaurants where the service comparably was nonexistent and 15 percent would have our less than impressive server rolling.

We were ironically purchasing new running shoes at Sports Authority when we decided to gorge ourselves on semi-fast food "gourmet" burgers and french fries around the corner near Southridge mall.

Red Robin employees greeted us at the door, opened both the inside and the outside doors, and immediately led us to a table where within the first few moments, our server swung by to introduce himself and let us know he was running a drink to another table and would be right with us.

As he was on his way back, again within a few minutes, another server came over to check on us since Red Robin's practice team service. What a novel concept. Having cut my teeth in the industry serving at a Country Kitchen before I ever dreamed of setting foot into fine dining, I do vaguely remember the days when all servers helped each other without worrying about who got the tip.

Within a few moments, our orders were taken and drinks delivered. When we were eating, the server came over and asked us how everything was. He brought us extra napkins. When our glasses were empty, he refilled them, and when we were done eating, he cleared our plates. He brought over the bill and never once asked us if we needed change (a rude, rude, RUDE practice that seems to have taken over the industry as of late) and when we left, he thanked us for letting him wait on us and invited us to come back again.

We walked out of Red Robin, both doors opened for us by the door staff, saying that we would definitely come back. The burgers were decent enough on their own, but the service is simply the best draw to the place, meticulous and unassuming, and I was happy to line our server's pocket with a well-deserved fat tip.



More Information ...
Red Robin
7575 Edgerton Ave.
Greenfield, WI 53220
(414) 421-2257

6 comments about this article.
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Recent Talkbacks ...
Posted by Preview
mitchgat I LOVE the place!! Friendly service, decent food and great chocolate shakes!!!
Teddyjay I'm glad Red Robin has arrived in Milwaukee. I've been to the Madison one several ...
EliCash Weird, 'cause I had an OPPOSITE visit to Red Robin. Their burger made me feel ...
laurafern11 Red Robin hasn't been around long in Milwaukee. Most of the employees are probably ...
DowntownRed I am a bit embarrassed to admit I enjoy Red Robin also. It tends to skew towards ...


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