Last month, I wrote about baffling customer service in this blog.
This week, I again experienced terrible customer service worthy of comment.
As you'll recall, there was a storm forecasted for Tuesday night and Wednesday here. News reports on Tuesday called for anything from a trace to 2", 2-5" or up to 7" inches.
But it was clear by Wednesday morning that we'd basically missed the entire thing. There was zero snow until Wednesday evening, when a light dusting covered sidewalks. The kind of snow that requires a broom more than a shovel.
At the end of the workday I rushed home, fed the dogs and let them out, cooked a quick dinner for my toddler and myself and we drove across town for a class at a local hospital.
Whew, it was a whirlwind afternoon but we made it ... only to find the classroom dark. An employee passing by checked the schedule in her office and saw that the class was canceled due to the weather.
To the weather? You mean, it was canceled because of the lack of snow and the seasonable temperatures?
And why didn't they call us to alert us of this lame cancellation of an event due to our collective sad, pathetic fear of POTENTIAL weather, so we could avoid rushing around and ultimately wasting an entire evening doing nothing but driving back and forth?
Had we canceled the class and not shown up, we'd have forfeited the fee. Who knows, maybe we've still forfeited it because they canceled. We don't know because they didn't have the courtesy to let us know, despite having taken our phone number when they took our money.
OK, so, they didn't call. Couldn't they have at least gotten a sheet a paper, a Sharpee and some tape and posted a note on the classroom door? A number of employees walking by asked if they could help us, but none -- other than the one who had access to a schedule -- could say whether or not the classes had been canceled.
Earlier in the day, I checked the Web site's "Events & Classes" page to check on where we ought to park. There was nothing there that I could see to suggest that classes had been canceled.
I will give special kudos to the employee that helped us out by checking the schedule for us. She gave my toddler an ice cream treat. Maybe she should be promoted to VP-customer service.
In the meantime, let's hope this hospital does health care better than it does customer care.
Hey JKranky, give the scenario Bobby gave, he has every right to be irritated. It wasn't like he walked a block to a coffee shop and didn't get his latte in 2 minutes. What I find more irritating than the place not calling to cancel is the fact that it got cancelled due to the gloom and doom weather forecast from all the local "Storm Centers." They get everyone worked up about the weather so things like this happen.
I agree with poster "dazucru". You could save the time of other young, harried parents by naming the culprit here. Although hospitals are operated as corporate entities , they frequently overlook the "service" in customer service. My guess here is the instructor is/was not a hospital employee, but a contracted consultant who assumed the hospital would handle the administrative details of the cancellation. The problem with sub-contracting: zero accountability when things go wrong.
Yeah and a waitress wasn't attentive and the video store said I didnt return the video and the bus didn't wait for me and the world didn't make me feel special.
4 comments about this article.
Post your comment/review now
Disclaimer: Please note that Facebook comments are posted through Facebook and cannot be approved, edited or declined by OnMilwaukee.com. The opinions expressed in Facebook comments do not necessarily reflect those of OnMilwaukee.com or its staff.
Recent Articles & Blogs by Bobby Tanzilo
Published July 28, 2016
For decades, St. Mary's Academy was an all-girls Catholic school housed in a striking 1904 cream city brick building. However, once nearby Thomas More High School went co-ed, the death knell arrived for St. Mary's, which closed in 1991. Come with us to see inside.
Published July 26, 2016
It's been 11 years since Commission Row gasped its last breath. Now, the building at 322 N. Broadway that hung on until the end of the street's run as a produce hub is being redeveloped into retail and office space. We go inside and take a look.
Published July 22, 2016
On Wednesday evening, Milwaukee Public Library hosted a community meeting at the Gerald L. Ignace Indian Health Center, on Mitchell Street, about a new branch nearby in the former Hills Building at 906-910 W. Mitchell St.
Published July 21, 2016
Walker's Point-based ceramics sculptor, teacher and architectural historian Ben Tyjeski is also a leader of walking tours around town; ones that focus on the city's terra cotta, the subject of a book he's working to get published. His next tour is on Sunday.
Published July 21, 2016
One of many breweries on tap for Milwaukee this year, City Lights is perhaps the most exciting for me. But not necessarily for the beer - though I'm eager to try that, too, of course - as much as for its Alexander Eschweiler-designed home.
Published July 20, 2016
When folks dig, I always hope something turns up. Except, that is, when excavation began in June for a new addition to Maryland Avenue Montessori School on the East Side, where I am a member of the School Governance Council and also served on the building addition team.
Published July 20, 2016
More than 50 years after the Beatles appeared on "The Ed Sullivan Show," Beatlemania has barely subsided. This week, Beatles die-hards will be thrilled at the chance to meet Ron Campbell, director of the 1965 Beatles cartoons and "Yellow Submarine" animator.
Published July 19, 2016
The Windy City has a vibrant and fun Chinatown neighborhood just south of Downtown, but there are other ways to experience Chinese culture in Chicago, too. Here are some ways visitors of all ages can celebrate Chinese culture in Chicago.
Published July 18, 2016
In advance of a community meeting this week to discuss design plans for a new South Side library on 9th and Mitchell to replace the Forest Home Library, Milwaukee Public Library has released an image showing how the interior of the new library might look.
Published July 15, 2016
In celebration of National Ice Cream Month, Georgie Porgie's Treefort Restaurants are partnering with OnMilwaukee on a Flavor of the Day frozen custard contest. Deadline for submissions is Monday, July 25.