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Milwaukee's Daily Magazine for Saturday, May 25, 2013

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Can Milwaukee learn something from Target's new "may I help you?" attitude?
Can Milwaukee learn something from Target's new "may I help you?" attitude?

What Milwaukee can learn from Target

Target is seemingly on a mission to create an even more loyal following.

Have you been to a store lately? You can't walk down an aisle without being asked "may I help you find something?" I counted four asks on a recent visit. A bit much, but as I thought about it I concluded that it's exactly what Target's been missing. A personal connection that may annoy a bit at first, but ultimately will lead to better relationships and more spending.

And, still I love Target. Chances are you also do.

Yet, other than meeting my shopping needs and dwindling my bank account, Target's never really engaged with me. It is now.

Last week as I walked through the aisles buying stuff that I really didn't need, I continued to think that Target's new "may I help you" attitude is exactly what Milwaukee needs.

We're already a kind city and, generally, visitors are surprised at our offerings and welcoming nature. Yet Milwaukee hasn't ever really pounced on our propensity to be polite. Like Target, we need to reinforce and better promote our helpful nature.  

There's an opportunity here. As Target knows, a happier customer is a more loyal one and one that will probably spend more and share more via social networks.

Marketing Milwaukee is everyone's business, so stepping up our already pumped up politeness factor could go a long way to building a stronger and greater Milwaukee.

Target's doing it. Milwaukee should, too.

Talkbacks

chicagogirl1960 | Aug. 14, 2012 at 1:47 p.m. (report)

I've already witnesssed a bit of the friendliness and politeness that is Milwaukee, and I'm looking forward to experiencing more of it when I'm in town to get my daughter settled in at Marquette for her freshmen year.We arrive next week and we'll be shopping, dining and catching a Brewers/Cubs game (and although this Chicago-born girl was raised a Cubs fan, we currently reside in the Bay Area, but we'll be rooting for the Brewers because that will be my daughter's team while she's at school!). I'm proud to call myself a Midwesterner and look forward to a great visit to my daughter's new home for the next 4 years. Thanks in advance if I experience some of your own personal hospitality while visiting!

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olderwiser | Aug. 14, 2012 at 1:10 p.m. (report)

I must be shopping at the wrong Target. Have not yet seen the new and improved helpful attitude in play.

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devidia | Aug. 14, 2012 at 12:40 p.m. (report)

Agreed. We've taken enough lessons from Wal Mart. It's time to class up a little.

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