Shelve the shop talk
It's not every day that I wish I were a man. I enjoy being a female, albeit a nice, balanced blend of tough chick and feminine lady. But today, man, it would have been nice to be a dude.
There are certain times where it would be really handy to be a guy. Recently, I had an appointment to get the tires changed on my car. It's been years since I've had to do something like this (outside of my normal car maintenance schedule, which I have completed at the dealer), yet it was necessary. So be it. But from the moment I stepped foot into the place, I knew it was going to be a challenge for which I wasn't in the mood.
I'm not well-versed on things that relate to maintenance on my car. I know the basics, but things like changing the oil myself or changing a flat tire ... color me screwed. I've always been fortunate to have an amazing little brother and dad there to help me out when needed.
I'm convinced the guy behind the counter knew right from the get go that I was going to be like a wounded duck. He spoke a language I did not understand, and used vernacular that was clearly everyday speak in the shop, but not to everyday women like me.
After telling him several times that I did not understand the terms he was using, he stopped, started over and not only used the same terms, but spoke to me like I was a small child, and spoke very slowly like I didn't speak English.
Now yes, I'm aware that I could educate and immerse myself in auto-shop speak to be prepared for conversation, but the truth of the matter is, that's just not feasible. I'm not a stupid woman. But there are some things I'm just not knowledgeable of.
So here's what I don't get and maybe you can help me understand. Instead of treating women who may not be versed in things like the ins and outs of my TPMS Central, or the carbon blah blah stuff in my fuel line (which by the way, was inaccurate according to the dealer I normally take my car to), why not explain things to us women in a way that we may get it. Stop using your shop talk and help educate women like me who may need the extra help here and there.
We're not stupid; we're women and we deserve to be treated with respect. Use conversations as an opportunity to help inform a woman. That woman, like myself, just might return the favor and send more business in your direction.
Talkbacks
DanY | March 21, 2012 at 7:48 a.m. (report)
They were probably trying to sell you stuff you don't need. Carbon in your fuel system is probably BS and has nothing to do with the tires. It's hard to find a good mechanic.
| Rate this: |
milROCKeeguy | March 20, 2012 at 7:19 p.m. (report)
Sure. We men will explain things to you, women, when you tell us what you want when you want instead of making us constantly guess.
| Rate this: |
littletinyfish | March 20, 2012 at 5:02 p.m. (report)
I'm a man and I'm in the same boat. It's not about men or women. It's simply about good customer service.
| Rate this: |
![]() |
3 comments about this article. Post your comment/review now |
Facebook comments
Disclaimer: Please note that Facebook comments are posted through Facebook and cannot be approved, edited or declined by OnMilwaukee.com. The opinions expressed in Facebook comments do not necessarily reflect those of OnMilwaukee.com or its staff.
Recent Articles & Blogs by Katie Klein
Nothing is impossible
Published Sept. 12, 2012
The day started out like any other. And then my email notification popped up. Team Paxton began that day, and now we want you to join the fight.
Rogue facial hair and "stupid charges"
Published July 13, 2012
Recently while getting my hair cut, I had some pretty hysterical conversations. The kind of verbal exchanges that leave you needing to whiz in your drawers, give you a belly ache from a much-needed laughing fit, or allow you to voice a hearty "hell yes" out loud.
From Katie, with love
Published May 3, 2012
For once, I'm going to try and keep this post short. Let's see how this goes, shall we? Two words, from me to you - yes, all of you. Thank you.
What will your online legacy be?
Published April 11, 2012
As I stare at my empty mug, I think about legacies. Recent events like the fall from grace (and eventual death of) JoePa - and the contributions that social media had during the turmoil - lead me to wonder how the participation (or lack thereof) in social networks will factor into one's legacy, either on a personal level or even from a branding perspective.
Learn to walk before you run
Published April 2, 2012
Not only has spring officially sprung, it's also t-minus one month or so until a new eager crop of fresh-eyed college graduates enter the workforce. I welcome you youngins'; congratulations on graduating and beginning the next chapter of your professional life. HOWEVER. This blog post is for you. Take what I'm about to say to heart.
What's behind door No. 2?
Published Feb. 28, 2012
This is an open letter to all businesses (restaurants, retail shops, etc.) in the Milwaukee area that provide a restroom for their patrons. Clean them. Frequently.
Some things change; others, not so much
Published Jan. 7, 2012
If you've followed me on Twitter or have read any of my previous posts, you already know the love-hate relationship I have with Facebook's functionality, its intentional and dedicated stalker mechanisms, and its screwed up merry-go-round of privacy issues that never seem to be fully addressed.
Doing it over
Published Dec. 6, 2011
Now that I'm well past the year 30-mile marker and rapidly closing the chapter on yet another year, it's time for the obligatory "let's reflect on everything that I still have yet to do in my life." Ironically, as this thought was doing figure eights in my brain, I was I having a conversation with a friend about the crazy things we've done in life, and how wicked awesome it would be if we could have a do-over sometimes.
Indulge your taste buds, benefit a great non-profit
Published Nov. 7, 2011
This Friday (hey, that's 11-11-11) could be your lucky night. Not only lucky for you, but for the hundreds of Milwaukee area teens who'll benefit from your attendance to the third annual Night by the River supporting local non-profit ArtWorks for Milwaukee.
I don't care what your "Klout" is
Published Oct. 24, 2011
"Influence" is an interesting phenomenon, especially when it's mentioned in the same breath as social networking. Back in the day, peers and networks were built upon mutual affiliations or connections, trust, or affinity for the same ideas, material goods or other shared-likeness. I'd like to think a lot of that still holds true, even with the introduction of "influencer analytics measurement" programs such as Klout.
Like Us
Follow Us









