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Milwaukee's Daily Magazine for Thursday, Oct. 30, 2014

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Readers Blog

AAA refuses to help my stranded wife

This morning my wife was backing here Honda Civic out of our driveway and got stuck with her front wheels spinning in the gutter and her trunk sticking out into the street.  With me pushing and her negotiating the steering wheel we could not get it to budge.  I told her to call AAA of which we have a membership.  I wasn’t there to listen to the call but apparently AAA does not cover being stuck pulling out of a driveway.  They told her if she was stuck in a ditch that would be covered.  So in turn I called AAA and explained that the car was blocking half the street with her front tires spinning in the gutter.  The AAA person explained that he would arrange a tow and that it would take an hour.  So we went back to work on it in the meantime.

Luckily a neighbor kid was out there and offered to help.  We were able to get my wife’s car out.  As I was telling my wife to call AAA and cancel the tow, ironically, the neighbor kid who helped us got his car stuck while pulling out of his on street parking spot.  We were able to get him out as well.

So my wife called AAA to cancel the tow and apparently they told her that the tow was on hold.  Not knowing what this meant I called AAA and demanded an explanation.  They initially explained that this wasn’t the way it should have been and that they were sorry about that.  I accepted their apology but explained that I needed a better response than, ‘sorry’.  I explained that depending on their answer it would determine whether or not I would continue my membership.  I also told them that I would be writing this blog and that their answer would also determine how favorably or negatively it reflects on them.  They told me that a supervisor would be getting back to me.  I was angry because had I not been there my wife would have been stranded when we paid for this service for years and never needed to use it before.

I called them at 10 AM this morning and now its 1:20 PM.  3 hours and 20 minutes later, no call yet.  Thanks a pant load AAA.  I will be canceling my membership.

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sunnyside2day | Dec. 25, 2007 at 9:25 a.m. (report)

I am glad you posted your experience. AAA has gotten too big for their winches. I too have had problems and I doubt very much we are the only two in Wisconsin that have. Hopefully more will also post their problems. Maybe AAA will then find them and start realizing they are losing customers. After all, they are not the only road side service out there.

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