The subtitle of this blog is “Customer Service is Dead.” At least it is at MLB Clubhouse at Brookfield Square.

I recently bought a Brewers jersey thingie (I don’t “get” sports gear) for my husband for Valentine’s Day. I knew it was a bit of a risk because he’s particular about his clothing, but because he’s a huge Brewers fan, I figured I was in the right territory. I shared my concern with the MLB Clubhouse sales guy as I considered said Brewers jersey, which was on sale. There were a few signs on racks around the store: All Clearance Items are Final Sale. I noted aloud that my husband could always return the item. Maybe find something else. The sales guy agreed.

True to form, my husband was tepid on the jersey thingie. No big deal, I told him; I’d be happy to return the shirt and look for something else.

I returned to MLB Clubhouse to find something else for my husband. Coming up empty, I decided just to return the jersey thingie and get my money back.

The guy behind the register said, “Oh, this is a final sale.”

At the bottom of my receipt, there was a line: “All Sales Items Are Final Sale.”

“Oh,” I said, “But I thought final sale applied to clearance items only. That’s what the sign says.”

The register guy contended those are the same thing. I disagreed. I also noted that typically the salesperson tells the buyer it’s a final sale at the register. The register guy simply said, “Sorry if I didn’t do that.” He hadn’t, and I told him so.

I asked to speak with a manager.

“That’s me,” said the register guy. He told me I could write my name and number on the back of his business card and “someone” would get in touch with me.

Huh? I thought he was the manager. At least he identified himself that way.

I pushed. “Your signs should read ‘All Sales Items are Final Sale,’ not ‘clearance’ items. They’re not the same thing.”

The register guy and the sales guy from the time when I bought the shirt just shrugged. No effort to make it right. No effort to meet me half-way.

“That’s it?” I asked, incredulous. No response.

“Wow,” I said, “you guys totally don’t get customer service.” I tossed the pen I was leaving my name and number with onto the counter. I told them they should enjoy the $40 they got out of me and that I would be sharing my negative experience far and wide.

Same response: blank stares and shrugs.

I’m so sorry I ever bought anything at MLB Clubhouse. Such lack of customer service and total indifference toward a customer don’t deserve the reward of my business.