"Sure, we'll be there between 2 a.m. and 9 a.m. Thank you for your business."
OK, so the quote above is a bit of an exaggeration but if you're a cable customer you get the idea. Cable isn't exactly a business known for its timeliness or perfect customer service. Although, I will tell you this. I'm a Time Warner Cable costumer and they came on a Sunday two weeks ago and the "cable guy" showed up exactly when he said he would and even confirmed with a call 15 minutes before he showed up. It was great.
But, the cable and paid TV industry is frequently slammed for long wait times and generally crappy service. Some of the criticism is justified.
Time Warner, though, as I noted above has been pretty good and is out to make even bigger changes with ALL of its service and installation appointments now happening within a one-hour appointment timeframe.
That's right, Time Warner Cable customers in Wisconsin, the company says, should now enjoy some of the shortest waits in the home service and delivery industry.
"Our customers have better things to do than sit around and wait for cable service and installation," said Marci Pelzer, senior director of communications Time Warner Cable. "One-hour appointment windows are one more way Time Warner Cable is making life simple and easy for customers."
"Our 1,000 techs, engineers and customer service employees across Wisconsin listened to the needs of our customers and worked together to make this happen," said Pelzer in a news release. "There is a great sense of local pride that we are giving back precious time to our friends, families and neighbors."
In addition to offering shorter service windows at no extra charge, Time Warner Cable now estimates approximately how long it will take to get the job done. Seems basic. But, it's never been done. Great idea.
The first appointment of the day begins at 8 a.m. with the last appointment arriving at 7 p.m. Time Warner Cable service technicians also perform installations and service calls on Sundays (as they did for me) and holidays.
So, tell me, have you tried this new one hour service?
Let us know via the talkbacks.
Time Warner Cable's customer service continues to be among the worst in telecommunications and for that fact -- any industry I can think of. I recently suffered a two day outage -- during the Big 10 Championship and Packers game that same weekend. I spent hours on the phone trying to get help and was lied to numerous times by people who should be ashamed at their lack of capability. If there was a real alternative to Time Warner in this market -- I'd be there in no time flat. They completely suck and all of the PR stunts in the world won't change that.
More concerned about the rising prices. Really, TWC, you now charge me $4 a month for a modem I've had for over two years?
$160 a month is getting a bit extreme...won't be long before I cut the cable cord.
I wish I could say the same about the service but I've had never been happy with Time Warner. I've had many hardware failures with HD digital cable and high speed internet not to mention outages. Tech's have never shown up on time and lie saying no one answered. I only have high speed extreme roadrunner now and am content with that but still seems to be throttled. I do like the self install ordering now cause I don't need to wait for a tech and finally was given a brand new modem and (cheap) wireless router through this ordering process. The modem has built in wireless so I dont quite know what the point of the (cheap) wireless router was intended for. Make my service at least reasonable and i will be a customer forever. Free service for 2 years is something that would heal my wound with them ;)
3 comments about this article.
Post your comment/review now
Disclaimer: Please note that Facebook comments are posted through Facebook and cannot be approved, edited or declined by OnMilwaukee.com. The opinions expressed in Facebook comments do not necessarily reflect those of OnMilwaukee.com or its staff.
Recent Articles & Blogs by Jeff Sherman
Published Jan. 1, 2017
To begin 2017, I've compiled a few thoughts, inspirational nuggets and observations that may help power you to help make this the best year yet. It's a list I've kept for a while and refer to often. Figured it was time to share it.
Published Dec. 8, 2016
Milwaukee Downtown, the business improvement district in Downtown Milwaukee, is selling its annual ornament. This year, it's the Wisconsin Club, 900 W. Wisconsin Ave.
Published Nov. 22, 2016
It's that festive time of the year. Christmas and holiday parties seemingly every night. I love it. But, it's tough not to eat and drink more than usual. This list helps you get a better focus on which drinks contain the highest alcohol-to-calorie ratio.
Published Nov. 17, 2016
Cole Swindell brings his "Down Home" tour to Milwaukee on Dec. 3. The tour is part of the FM 106.1 Country Christmas Triple Play at The Rave and features Jon Langston. To prepare for his visit, Swindell used OnMilwaukee to find five restaurants he wants to hit while here.
Published Nov. 17, 2016
The magic of Christmas and the holiday season begins tonight, Thursday, Nov. 17, in Downtown Milwaukee. The City's Christmas tree is lit and more than 500,000 lights will illuminate the city at the Milwaukee Holiday Lights Kick-Off Extravaganza.
Published Nov. 14, 2016
From the good news department comes this video posted by the Milwaukee County Transit System on Facebook this past weekend.
Published Nov. 7, 2016
It's sprouted quickly in the Village of Shorewood, growing from an old Verizon store's ashes into a well-designed, soon-to-be new restaurant that embraces the charm, scale and walkability of the neighborhood. Here's a photo gallery of The Ruckus, coming soon to Oakland Avenue.
Published Nov. 5, 2016
The Sacramento Kings were in Milwaukee Friday night before their Saturday night game against the Bucks at the BMO Harris Bradley Center. And they had some viral fun in Downtown Milwaukee.
Published Nov. 5, 2016
Country music star Keith Urban's 23-song set Friday night at the BMO Harris Bradley Center in Downtown Milwaukee was crisp, collected and just flat-out killer. Here are Jeff Sherman's five key takeaways from the show.
Published Nov. 3, 2016
Twitter's is Jeff Sherman's go-to news source. And like all content sources, it has its pitfalls and problems. Not enough quality, too much yelling - you've heard them all. So how do we make Twitter better? Here are several ideas.