Published Jan. 24, 2012
For more than a few years now, I've been secretly and not-so-secretly monitoring how brands, restaurants and companies have been using their social identities as customer relationship tools. It never ceases to amaze me the lack of effort that is put into a very easy avenue for communicating with customers.
Published July 5, 2011
When it comes to dining, there is this belief that the customer knows best. Some people believe that when they go out to eat they should combine components from other dishes to create their own idea of what they want. This is an issue that most chefs deal with day and night.
Published Jan. 13, 2011
Despite the stereotypes, yesterday's trip to the DMV was one of the quickest and more efficient experiences with any government entity I've ever dealt with. It was almost, believe it or not, actually pleasant.
Published Dec. 13, 2010
I'm supposed to be in Minneapolis right now, but because my Delta flight from Milwaukee was canceled due to mechanical trouble -- not weather -- I'm sitting at my desk. And I'm fuming.
Published March 27, 2010
Customer service plays a key role in the shopping experience at the wholesale and retail level. Many times, quality service is overlooked and poor service is exaggerated. The result is a polluted marketplace and a re-examination of what customers should expect from the encounters.
Earlier this week I was fortunate enough to win a free fish fry dinner at Port of Call Bistro & Beer Garden located on Wells Street in downtown Milwaukee. I had been meaning to try this restaurant and though I went there with no intention of writing about it, it soon became clear that I had t...
The subtitle of this blog is “Customer Service is Dead.” At least it is at MLB Clubhouse at Brookfield Square. I recently bought a Brewers jersey thingie (I don’t “get” sports gear) for my husband for Valentine’s Day. I knew it was a bit of a risk because ...
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