In a world of angry Yelp reviews and social media gripes against restaurants – some of which are fair, of course – it's refreshing as cucumber-infused water to hear a story that's this gracious.
On Sunday, July 15, Kim Surma and her date, a man from Chicago, went to the Odd Duck for a late dinner. They were told the restaurant was closing early because it was getting a fresh coat of paint, but they didn't need to rush.
After finishing their meal that included four shared plates of food, Surma asked the server to wrap up their leftovers. "It was literally only three bites or so, but I don’t waste, so I wanted to take it home and eat it later," she says.
A few minutes later, the server returned and said she had some bad news and some good news. The bad news was that the chef, Sam Ek, had accidentally tossed her leftover food, but the good news was Ek was making fresh, full orders of everything.
"I was overwhelmed. I just couldn’t believe it. Sure, maybe a dessert. But the entire meal?" says Surma. "It was the nicest thing we experienced in a long time. And my date said it would never happen in a million years in Chicago."
Surma says she was particularly touched because she knew they were the last customers of the evening and the employees were getting to go home a few hours early.
"And yet they took the time to make sure we had a good experience," says Surma.
So what did they order from the popular small-plate eatery? The rabbit larb, roasted cauliflower bulgogi, the steak skewer and crispy oyster mushroom shwarma.
"It’s two days later and I’m still eating Odd Duck," says Surma. "If it wasn't already, the Odd Duck is now and forever my favorite restaurant in Milwaukee."
Owners Melissa Buchholz and Ross Bachhuber opened Odd Duck in 2012.
Molly Snyder grew up on Milwaukee's East Side and today, she lives in the Walker's Point neighborhood with her partner and two sons.
As a full time senior writer, editorial manager and self-described experience junkie, Molly has written thousands of articles about Milwaukee (and a few about New Orleans, Detroit, Indianapolis, Boston and various vacation spots in Wisconsin) that range in subject from where to get the best cup of coffee to an in-depth profile on the survivors of the iconic Norman apartment building that burned down in the '90s.
She also once got a colonic just to report on it, but that's enough on that.
Always told she had a "radio voice," Molly found herself as a regular contributor on FM102, 97WMYX and 1130WISN with her childhood radio favorite, Gene Mueller.
Molly's poetry, essays and articles appeared in many publications including USA Today, The Writer, The Sun Magazine and more. She has a collection of poetry, "Topless," and is slowly writing a memoir.
In 2009, Molly won a Milwaukee Press Club Award. She served as the Narrator / writer-in-residence at the Pfister Hotel from 2013-2014. She is also a story slam-winning storyteller who has performed with The Moth, Ex Fabula and Risk!
When she's not writing, interviewing or mom-ing, Molly teaches tarot card classes, gardens, sits in bars drinking Miller products and dreams of being in a punk band again.